It’s pretty simple. Because we are all so spoiled and entitled that we won’t even consider NOT buying their shit anymore. It’s the same reason the video game market has grown rampant with micro transactions. They keep pushing the boundaries, and we keep giving them our money regardless of what they do. I’m actually curious to see how far they can push this insanity. They already slap a new year on sports titles every year and somehow sell the same game to the same people annually.

PUT YOUR WALLET DOWN.

oh no, OP had to ask for napkins. Consumers are treated shitty because you are shitty.

Yep.

Corporations have a fiduciary responsibility to their shareholders. They have to make money. And how much money do they have to earn? MORE.

To grow, they offer good food at a reasonable price. It seems cheaper to put the drink machine out for customers to make their own drinks choices… but then we need those extra pennies, so behind the counter it goes, so customers don’t get free refills… then how can we source cheaper stuff, beef beans etc. there will be c constant demand to squeeze every penny from the system… Bob is making too much; better fsck his schedule until he quits so we can hire Alice as she make only minimum wage.

I’m not sure where napkins fall in the chain but yes the quality likely will continue to spiral down.

There are very few companies who recognize that there is a quality floor they should not go below. Where they acknowledge that we can’t get any worse, but they have to raise prices. And depending on the managers this cycle will continue back and forth