I think i did once, but this was honestly a question i could have found the answer to on their site i just didnt wanna look
its always some vague bullshit that doesnt help
dunno im just kinda mad that they shove this shit in your face, make it hard to get to a real person
Every time I do a search, the bot usually provides enough info. The problem is that I don’t trust the bot because it’s been wrong before. So I still need to continue the search to find an authoritative answer.
That’s the problem with bots. If you trust their answers and they’re wrong, it can be a real problem. There was a story a while ago about an Air Canada customer service bot that was giving out bad info about bereavement travel. When a customer tried to get the promised refund, the airline admitted the advice was wrong, but claimed the bot was a separate legal entity, therefore they were not responsible for the advice it gave.
It should be noted that the guy sued Air Canada and won. But yeah, companies will definitely still try this same shit and not everyone wants to go through a lawsuit…