I had a good experience with their customer service.

My Kobo bricked a few days after the warranty expired (it’s possible I broke it installing koreader improperly or something) and they replaced it no problem.

Took a few weeks but I was happy they replaced it at all.

I’d give him more credit, it doesn’t take a genius to encourage people to subscribe to a philosophy and or vote for a person that will benefit you.

He knows what he’s doing