• DigitalDilemma@lemmy.ml
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    4 months ago

    I lost a day’s holiday, and our team spent 8 man days on this entirely preventable mistake.

    $10? Try extending our licence by another year for free, that might start going towards it.

    • MrMcGasion@lemmy.world
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      4 months ago

      Why would you want another year of their software for free? This is their second screw up (apparently they sent out a bad update that affected some Debian and RHEL machines a couple years ago). I’d be transitioning to a competitor at the first opportunity. It seems they aren’t testing releases before pushing them out to customers, which is about as crazy to me as running alpha software on a production system.

      I’m sure you have reasons, and this isn’t really meant to be directed at you personally, it’s just boggling to me that the IT sector as a whole hasn’t looked at this situation and collectively said “fuck that.”

      • DigitalDilemma@lemmy.ml
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        4 months ago

        Why would you want another year of their software for free?

        Because AV, like everything else, costs a fortune at enterprise scale.

        And yeah, I do understand your real point, but it’s really hard to choose good software. Every purchasing decision is a gamble and pretty much every time you choose something it’ll go bad sooner or later. (We didn’t imagine Vmware would turn into an extortion racket, for example. And we were only saying a few months ago how good value and reliable PRTG was, and they’ve just quadrupled their costs)

        It doesn’t matter how much due diligence and testing you put into software, it’s really hard to choose good stuff. Crowdstrike was the choice a year ago (the Linux thing was more recent than that), and its detection methods remain world class. Do we trust it? Hell no, but if we change to something else, there are risks and costs to that too.

  • Jo Miran@lemmy.ml
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    4 months ago

    I expect these clowns to lose most of their market share within two years and get sued to oblivion.

    My firm bills by the hour and so far I think we are at 10+ billing hours per consultant wasting time with client tech support trying to get back on our VDIs. Nevermind how much time is being wasted doing the work through work arounds. My guess is that our firm alone will bill for about $100,000 extra this month while having accomplished less than normal. I am sure Crowdstrike’s gift card will fix it though.

    • delirious_owl@discuss.online
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      4 months ago

      They’re backed by the US government. They have a backdoor into most endpoints on many international corporate computers. And CS is behodent to US laws for NSLs.

      This is an incredible asset to the US intelligence community. They won’t let CS go out of business.

  • ohmyiv@lemmy.world
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    4 months ago

    “To express our gratitude, your next cup of coffee or late night snack is on us!”

    A $10 Ubereats gift card will barely cover fees and taxes, let alone the actual item. What a clown ass gesture.

    • acosmichippo@lemmy.world
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      4 months ago

      My brother in law was stranded across the country for two days. $10 probably covers it lol.

  • MeetInPotatoes@lemmy.ml
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    4 months ago

    “All of CrowdStrike understands the gravity and impact of the situation”

    Here’s $10.

    • bamfic@lemmy.world
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      4 months ago

      Which is the amount you’d get in the class action suit that they’re trying to prevent.

  • BrightCandle@lemmy.world
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    4 months ago

    They are going to get sued for billions and this little stunt isn’t going to change that. Should have implemented proper software testing before you took ever corporate computer in the world, but companies like this always force their developers to rush instead of do the right thing and when it bites them expect that things will carry on as normal. I can’t see many renewals in their future.

  • A_Porcupine@lemmy.world
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    4 months ago

    This is very misleading!

    CrowdStrike did not send gift cards to customers or clients. We did send these to our teammates and partners who have been helping customers through this situation. Uber flagged it as fraud because of high usage rates.

  • over_clox@lemmy.world
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    4 months ago

    All they gotta do is change their company name to avoid lawsuits. Anyone got any ideas for a new name for them?.. 🤔

    ClusterFuck comes to mind…