This tracks because call centers provide nearly nothing helpful. Nothing will be different.
Nah, it will be worse.
Oh great, now customer service will be a million times worse, and you’ll never ever be able to speak to an actual person to get your unique issue resolved. This fuckin sucks
welcome to the wonders of enshittification
If I bend over and look at you through my knees, you’re upside down! says CEO
Fake, that’s way too coherent and competent to have come from a CEO.
Any company that does this will see a huge loss in customers.
Not if they have full market dominance. There are tons of industries, shit man, almost every industry, is now dominated by a few behemoth corporations that collude and rule through olegopolism.
Hopefully spamming 0 or constantly yelling operator will still get you one of the very few people that still work there
I’ve noticed more and more are just hanging up on you now.
Alternate title: CEO with no background in computer science and surface level knowledge of AI weighs in on latest industry buzzword and makes wild predictions.
Nothing to see here.
Call center industry will be dead soon anyways.
Vps and CEOs next plz
I called this about 10 years ago when working in a call center during college.
I said, “In 10-15 years, this job will not exist. It will be done by AI.”
People disagreed with me. Said, “There are ways I can get a survey complete that you can’t program an AI to do.” And “People don’t want to talk to robots, they want to talk to real people.”
No, no one wants to talk to robots OR real people. They hate us. Also, anything you can do (at a call center job) a properly trained AI can do, and probably better. It was just a matter of time for machine learning and voice generation to get there.
